Returns Centre
Safety First
We are committed to ensuring a 100% Purchase Protection to customers by offering them genuine products, robust & secure payment gateways and easy returns for items purchased on Koskii.com
Easy Returns
Looking at returning/exchanging your product? It's simple. You have to raise a return request within 7 days of delivery of the product.
How can I raise a return request?
Please reach out to globalsilkmills007@gmail.com within 3 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.
Who Pays the Shipping charges for returned products?
We offer a pick-up facility for locations which are serviceable by our logistics partners. Our logistics partner will pick up the return package in 2 - 5 business days from the date the request was placed.
If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact.
The package should be addressed to our warehouse location:
Shed No.7, Shiv Krupa Campus, Outer Ring Road, Surat - 395006.
How much time does it take to get my refund?
Can I return some products from a bundle offer (Like Buy 2 and Get 25% OFF, Buy 3 and Get 30% OFF etc.) and still remain eligible for the offer?
Yes, if you return only a portion of the products included in a bundle offer, the offer for the bundle discount (Like Buy 2 and Get 1 Free, Buy 2 and Get 50% OFF etc.) will still be valid.
Can I get an exchange for the products purchased on Sale/Offer?
Yes, Products purchased during sale/offer will be eligible for an exchange. Reach out to our customer support team for further assistance.
What do I do if I receive a Damaged/Wrong Product?
If you have received a damaged product, please reach out to our customer support team within 24 hours at
globalsilkmills007@gmail.com
